A canned response is a reusable template that can be sent in reply to influencer messages.

If you often receive similar questions through email, canned responses make it easy to quickly send thoughtful replies and detailed information.

Canned responses can be reused across all campaigns, in replies or new messages.

Create Canned Responses

You can create a new canned response as follows:

1. Select Messages from the main menu
2. Select the Canned Responses sub-tab
3. Select Add Canned Response
4. Enter a title
   • This title is internal-facing only
5. Enter the body of your canned response message
6. Select Save

Canned responses can include images in the message body, but attachments aren't allowed.

Send Canned Responses

You can send a canned response as follows:

1. Navigate to a message from an influencer and select Reply
   • Alternatively, navigate to the inbox and select New Message
2. Select the paper icon in the message editor
3. Select the canned response(s) you'd like to use
4. Make any desired edits to the message
5. Select Send

Update Canned Responses

1. Select Messages from the main menu
2. Select the Canned Responses sub-tab
3. Open an existing canned response
4. Make your edits
5. Select Save

To archive a canned response, select the trash icon.

To view archived canned responses, use the dropdown menu in the upper-left. 

Merge Tags in Canned Responses

Merge tags are short bits of code that allow you to insert unique influencer data and custom links into message templates and other emails. 

A limited selection of merge tags is available to use in canned responses. Only merge tags that aren't tied to a specific campaign can be inserted into canned responses.