A canned response is a reusable template that can be sent in reply to influencer messages.

If you often receive similar questions through email, canned responses make it easy to quickly send thoughtful replies and detailed information.

Canned responses can be reused across all campaigns, in replies or new messages.

In this article:

• Creating Canned Responses
• Using Canned Responses
• Updating Canned Responses
• Merge Tags in Canned Responses

Creating Canned Responses

1. Open the Messages tab from the main menu.
2. Open the Canned Responses sub-tab. 
3. Click Add Canned Response.
4. Enter a title (internal-facing only).
5. Enter the body of your canned response message.
6. Click Save.

Canned responses may include images in the message body, but attachments are not allowed.

Using Canned Responses

1. Navigate to a message from an influencer and click Reply, or, navigate to the inbox and click New Message.
2. Click on the paper icon in the message editor.
3. Select the canned response(s) you would like to use.
4. Make any desired edits to the message.
5. Click Send.

Note that any edits made once a canned response has been inserted into a message are only applied to that message. To edit a canned response for future use, see below.

Updating Canned Responses

1. Open the Messages tab from the main menu.
2. Open the Canned Responses sub-tab. 
3. Open an existing canned response.
4. Make edits and click Save.

To archive a canned response, click the trash icon. To view archived canned responses, use the dropdown menu in the upper-left. 

Merge Tags in Canned Responses

Merge tags are short bits of code that allow you to insert unique influencer data and custom links into message templates and other emails. 

A limited selection of merge tags is available to use in canned responses. Only merge tags that are not tied to a specific campaign can be inserted into canned responses. For example, you cannot insert merge tags for due dates, binding hashtags, campaign names, or similar, as they are all campaign-specific and canned responses are not campaign-specific.

Related Articles

• Merge Tags & Influencer Links
• Navigating the Messages Section
• Setting Up Message Templates