In this Article:
If a creator in your Later Influence™ (formerly Mavrck) campaign needs technical support, our team is here to help!
This article covers how to help your creators get in touch with our support team, as well as links to troubleshooting articles for common issues that our team comes across.
Contacting Later Influence Support
Creators participating in Later Influence campaigns can get in touch with our team via this contact form:
- Under What can we help you with?, select I’m an Influencer/Content Creator looking for support
- Under Your Later account email, enter the email address associated with your Later Influence account
- [Optional] Under Send a copy, enter any other email(s) that should be CC’d on this support request (separated by commas)
- For example, some creators like to include their talent manager in any campaign communications
- Under I've got a question about:, select the option that best describes what you need help with
- Under Impacted Campaign(s), paste the title of the campaign that’s affected
- Entering the campaign name exactly as it appears in Later Influence will help our team locate it quickly
- Under Message, please provide details about what you need help with
Tip: The more information included here, the faster our team can help! Please describe your issue in detail, including screenshots of error messages and any troubleshooting steps you’ve already attempted. - [Optional] Under Attachments, click Add file (or drag & drop) to include any relevant attachments with your message
- These might include documents, screenshots, and screen recordings
- If you’re experiencing issues with your campaign manager, please include a screenshot of what you’re currently seeing
- Click Send
- Our team will be in touch as quickly as possible
Common Issues
The following are common issues that creators might encounter when participating in campaigns. The guides linked below contain troubleshooting steps that help to resolve these issues most of the time:
Connecting to Stripe
If a creator is having trouble connecting to Stripe, trying from an Incognito or private browsing window often helps! See instructions for opening private windows on popular browsers below:
For more details on connecting Stripe for influencers, see Stripe Integration Overview for Influencers, Companies & Talent Agencies →
Social Profile Connections
We have dedicated guides on how to connect to each social platform, each including troubleshooting steps for common issues, linked below:
For general questions about connecting social profiles, see Social Profile Connection FAQ →
Accessing the Campaign Manager
There isn’t currently a central login that shows all of a creator’s campaigns in one place. Creators can access the campaign manager for a specific campaign via the link contained in its confirmation email.