Stripe is replacing PayPal as Later Influence™ (formerly Mavrck)’s payment processor partner as of September 2023. New customers will no longer have access to PayPal in their accounts. Pre-existing PayPal incentives are unaffected and will be fulfilled as usual. New campaigns will automatically use Stripe going forward. Learn more about using Stripe for cash incentives

If you have any questions about this transition, please reach out to your Customer Success Manager.

This article provides detailed information on PayPal transactions. For additional context, please see PayPal Integration Overview.

PayPal Transaction Overview

Each time a PayPal incentive is fulfilled, a PayPal transaction is created.

Transactions can be viewed and managed wherever the related incentive appears, as well as on the Transactions ledger. Each transaction has a transaction status that is distinct from the fulfillment status of the related incentive.

PayPal Transaction Statuses

PayPal transactions can have one of three statuses: Pending, Complete, or Failed.

• Pending: Transaction has been created in PayPal and is pending acceptance by the recipient.
• Complete: Payment has been successfully accepted by the recipient.
• Failed: Transaction could not be created due to an error or the recipient failed to accept the payment within 30 days. 

Complete and Failed transactions cannot be updated.

Pending transactions are automatically updated to either Complete or Failed when relevant criteria are met. Pending transactions can also be manually canceled from the PayPal dashboard, as detailed below.

Transaction Status: Pending

Definition: Transaction has been created in PayPal and the recipient has not yet accepted the payment.

When a PayPal transaction is created, the initial transaction status is Pending. The transaction will keep the Pending status until the recipient accepts the payment for until 30 days have passed.

Pending transactions are automatically updated when:

• Recipient accepts payment → Transaction status changes to Complete
• 30 days have passed → Transaction status changes to Failed

Pending transactions can be manually canceled from the PayPal Developer Dashboard. Reach out to your CSM for assistance. Once canceled, the transaction status will change to Failed.

Available funds

Pending transactions are deducted from the balance of available funds in the platform, but not withdrawn from the payment account until the transaction status is Complete.

Incentive fulfillment status

The fulfillment status of the related incentive is Fulfilled and cannot be changed while the transaction is Pending.

Transaction Status: Complete

Definition: Payment has been accepted by the recipient.

Pending transactions are automatically updated to Complete when accepted by the recipient.

When a transaction's status is Complete, the funds have been fully transferred from the payment account to the recipient.

Available funds

The value of the transaction is deducted from the balance of available funds in the platform and withdrawn from the payment account.

Incentive fulfillment status

The fulfillment status of the related incentive is Fulfilled and cannot be changed.

Transaction Status: Failed

Definition: Transaction could not be created due to an error or the recipient failed to accept within 30 days.

There are two general reasons a PayPal transaction status may be Failed: failure to accept payment and failure to send payment.

• Failure to accept payment occurs when a transaction is created and remains Pending for 30 days, but is never accepted by the recipient. The status is changed to Failed after 30 days.
• Failure to send payment occurs when a transaction cannot be created and the status is immediately set to Failed. Failure to send payment is always a result of an issue with the recipient account. No transactions can be created if there is an error with the payment account. See additional details below. 

Available funds

The value of the transaction is returned to the balance of available funds in the platform. No funds are withdrawn from the payment account.

Incentive fulfillment status

The fulfillment status of the related incentive is Ready. The same incentive can be fulfilled again, creating a new transaction.

• Failure to accept payment: Fulfillment status of the related incentive changes from Fulfilled back to Ready.
• Failure to accept payment: Fulfillment status of the related incentive is never set to Fulfilled and always remains as Ready.

Transaction Errors

Failed transactions always include an error message with information about why the transaction could not be completed.